PO Order 02/2025 | Administrative instructions in respect of certain regulations of the Post Office Regulations, 2024
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Sunday, 16 November 2025
Saturday, 15 November 2025
Rationalization of Branch Post Offices - DOP Clarification
Rationalization of Branch Post Offices - DOP Clarification
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Applications are invited for Deputation/Foreign Service of regular employees from Central/State/PSU/Autonomous to IPPB.
Applications are invited for Deputation/Foreign Service of regular employees from Central/State/PSU/Autonomous to IPPB.
For detailed advertisement and guidelines to apply, please visit our official website: 🔗 https://ippbonline.com/web/ippb/current-openings
#IPPB #AapkabankAapkedwaar #BankingatLastMile
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Friday, 14 November 2025
Clarification regarding fixation/revision of TRCA of newly engaged GDS.
Clarification regarding fixation/revision of TRCA of newly engaged GDS.
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Thursday, 13 November 2025
Aids and assistive devices for employees with disabilities in Central Government on reimbursement basis – DEPwD advises under Rights of Persons with Disabilities Act, 2016
Aids and assistive devices for employees with disabilities in Central Government on reimbursement basis – DEPwD advises under Rights of Persons with Disabilities Act, 2016:
F.No. SC-12/18/2025-RC-DOP
भारत सरकार / Government of India
संचार मंत्रालय/ Ministry of Communications
डाक विभाग / Department of Posts
(आरक्षण प्रकोष्ठ/ Reservation Cell)
डाक भवन, संसद मार्ग/Dak Bhawan, Sansad Marg,
नई दिल्ली / New Delhi-110001
Date: 31-10-2025
To
1. Chief Post Masters General, All Postal Circles,
2. Directors, All PTCs,
3. CGM, Parcel Directorate,
4. CGM, BD Directorate
Subject: – The provision of aids and assistive devices for employees with disabilities in Central Government Establishments under Rights of Persons with Disabilities Act, 2016.
Sir/Madam,
I am directed to forward herewith OM No. 18-130/2025-DD-III dated 22.09.2025 received from Department of Empowerment of Persons with Disabilities (Divyangjan) (DEPwD) on the subject mentioned above.
2. DEPwD vide their letter has referred the DoPT’s OM no. 36035/44/2023-Estt (Res-II) dated 02.02.2024. As per DoPT OM dated 02.02.2024, Ministries/Departments, their attached and subordinate offices; Central Public Section Enterprises, Cantonment Boards, etc. should assist persons with disabilities by providing high tech/latest technology led assistive devices. Further, good quality assistive devices may be provided to the PwD employees, to engage them to their full potential and towards benefit of the government system as a whole.
3. To improve efficiency of PwD employees, DEPwD has advised to explore the following assistive devices: motorized wheelchairs/tricycles, high-quality hearing aids, low vision assistive devices, etc. including low vision aids, hearing aids with battery, special furniture, software scanners, computers and other hardware, etc. Such provision of assistive devices may be made on reimbursement basis, or the Department may choose to purchase it and provide to PwDs employees.
4. In light of the above, it is requested that the contents of the DEPwD letter may be disseminated to all concerned offices within your jurisdiction, for effective utilization of the services of employees with disabilities.
This issue with the approval of the Competent Authority.
Yours faithfully,
Sd/-
(Prabha Sharma)
Assistant Director General (PE-I & RC)
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A Creative Image for Children's Day with India Post - reg
A Creative Image for Children's Day with India Post - reg
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Important Update on Writ Petition against Validation Act
Important Update on Writ Petition against Validation Act
For kind information of all Central Government Pensioners
Important Update on Writ Petition against Validation Act
Central Government Pensioners are informed that the writ petition challenging the Pension Validation Act is listed for hearing on November 17, 2025, in the Supreme Court of India.
As per the clarification issued by the Hon'ble Finance Minister, the Pension Validation Clause is not intended to affect the rights of old Pensioners. The Supreme Court is expected to consider this clarification and other relevant factors while delivering its judgment.
The Supreme Court has previously ruled that pension is a right, not a bounty, and is available only as per rules. The Court emphasizes that pension rules and regulations should be interpreted liberally, liberal to benefit pensioners.
Given the Finance Minister's clarification, there is hope for a favorable judgment. The Supreme Court may consider the intent behind the validation act and the potential impact on Pensioners. The Court 's past decisions suggest that it prioritizes protecting Pensioners' rights and ensuring fair treatment.
Some key factors that might influence the court's decision include:
(a) Interpretation of Pension Rules: The Court may examine whether the validation act alters existing pension rules or creates new distinctions among pensioners.
(b) Legislative Intent: The Court will likely consider the intent behind the validation act and whether it aims to benefit or harm Pensioners.
(c) Precedents and Past Judgments: The Court may draw upon previous decisions, such as the EPS-95 pension hike, to inform its ruling.
Pensioners are advised to note that the outcome of the petition is uncertain, and the Court's decision will be final and binding.
Further updates will be provided as and when available.
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Skip the lines, Stay at home - Submit your Digital Life Certificate easily,
Skip the lines, Stay at home - Submit your Digital Life Certificate easily,
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Wednesday, 12 November 2025
PROCESS TO BE ADOPTED FOR PERSONALIZED ATM CARDS
PROCESS TO BE ADOPTED FOR PERSONALIZED ATM CARDS
i. Personalized cards may be issued by the *Post Offices* against request received from customers for *new or replacement of expired/expiring cards.*
ii. On receipt of request from customers, *Post Offices may place the request in Finacle through CCMM menu.*
👉 POs should ensure that *KYC is updated properly with current address* before indenting for personalized or replacement cards, to avoid *non-delivery of ATM cards* to customer's address.
iii. *ATM PIN for personalized card* will be dispatched separately by *Registered Letter* to the ATM Card Holder’s address *within two days* of the dispatch of ATM card.
iv. The concerned *Delivery Post Office* should ensure that *ATM Cards and PIN mailers* sent through registered letter are *delivered to the ATM Card holders only.*
v. *ATM cards will be activated after 24 hours* of delivery, and the *first transaction can be done in any ATM kiosk.*
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Tuesday, 11 November 2025
Process of authorization of pension and gratuity on retirement on superannuation of a government servant – Timelines for completion of various activities
Process of authorization of pension and gratuity on retirement on superannuation of a government servant – Timelines for completion of various activities
11/1/2025-P&PW(H)-VII
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Pension and Pensioners’ Welfare
3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi-110 003
Date: 31-10-2025
Subject: Timelines for completion of various activities in the process of authorization of pension and gratuity on retirement on superannuation of a government servant.
The undersigned is directed to refer to this Department’s OM No. 1 1/15/2022-P&PW(H)-8363 (IV) dated 25-10-2024 on the above subject and to say that the process of authorization of pension and gratuity involves various activities to be performed by different offices/authorities. Timelines have been prescribed in the Central Civil Service (Pension) Rules, 2021 for completion of each of these activities. These activities include:
A. As per Rule 54, every Head of Department (HoD) is required to have a list prepared by 15th day of every month, of all Government servants, who are due to retired within the next fifteen months of that date.
B. As per Rule 55, Complete details regarding the Government accommodation are required to be obtained from the Government servant at least one year before the anticipated date of retirement and send these details Directorate of Estates for issuing a ‘No demand certificate’ in respect of the period preceding cighth months of the retirement of the Government servant.
C. Elaborate procedure has been laid down in Rules 56 and 57 for preparatory work for processing of pension case on superannuation during the period of one year before retirement. This includes verification of service, making good the omissions, imperfections or deficiencies in the service book.
D. As per Rule 57(2) (a) , the Government servant shall submit duly completed Form 6-A to the Head of Office not later than six months prior to his date of retirement.
E. As per Rule 59 & 60, the Head of Office shall complete Part-I of Form 7 along with the check list and the pension calculation sheet in format 10 not later than four months before the date of retirement of a Government servant.
F. On receipt of pension case the Accounts Officer shall apply the requisite checks and issue the pension payment order not later than two month in advance of the date of retirement of a Government servant on attaining the age of superannuation.
G. As per Rule 63 (4) (a) The Accounts Officer shall forward a copy of the Pension Payment Order or the Revised Pension Payment Authority issued under this rule along with the undertaking in Form 6-A to the Central Pension Accounting Office, not later than two months from the date of receipt of pension papers from the Head of Office, for issuing a Special Seal of Authority.
(b) The Central Pension Accounting Office shall issue the Special Seal of Authority and forward the same to the Pension Disbursing Authority along with the copy of the Pension Payment Order or Revised Pension Payment Authority issued by the Accounts Officer and the Undertaking in Form-6A, not the later than twenty one days from the date of receipt of the Pension Payment Order or the Revised Pension Payment Authority from the Accounts Officer, in accordance with the orders issued by the Controller General of Accounts.
(c) The Pension Disbursing Authority shall take action to disburse the pension to the retired Government servant on the date on which it becomes due, in accordance with the orders issued by the Controller General of Accounts and Central Pension Accounting Office.
2. All Ministries/Departments are, therefore, requested that the above provisions may be brought to the notice of the personnel dealing with the pensionary benefits in the Ministry/Department and attached/subordinate offices thereunder for compliance.
(Subhash Chander)
Under Secretary to the Govt. of India
Tele. No. 24644631
To
All Ministries/Departments/Organizations (As per standard list)
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Submission of Annual Life Certificate by pensioners/family pensioners living abroad for further continuation of pension/family pension
Submission of Annual Life Certificate by pensioners/family pensioners living abroad for further continuation of pension/family pension
11/1/2025-P&PW(H)-VI
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Pension and Pensioners’ Welfare
3rd floor, Lok Nayak Bhavan
Khan Market, New Delhi
31st October, 2025
OFFICE MEMORANDUM
Subject: Submission of Annual Life Certificate in respect of pensioners/family pensioners living abroad.
Every Central Government pensioner/family pensioner has to submit Annual Life Certificate in the month of November for further continuation of pension/family pension. In the case of a pensioner/family pensioner residing abroad, the following methods are available for submission of life certificate –
i. In the case of a pensioner/family pensioner residing abroad and drawing his pension/family pension through any bank included in the Second Schedule to the Reserve Bank of India Act, 1934, the life certificate may be signed by a designated officer of the Bank. A pensioner/family pensioner gets exemption from personal appearance subject to production of Life Certificate signed by the above mentioned designated officer of the bank.
ii. A pensioner/family pensioner not residing in India in respect of whom his duly authorized agent produces a life certificate signed by a Magistrate, a Notary, a Banker or a Diplomatic Representative of India is exempted from personal appearance.
iii. In case of NRI pensioners/family pensioners who are unable to come to India for personal identification, pension/family pension may be allowed on the basis of a certificate to be issued by an authorized official of the Indian Embassy/High Commission of India or Consul of Indian Consulate in the country where the pensioner/family pensioner is residing. This certificate is to be issued on verification of Pensioner/Family Pensioner on the basis of photograph pasted in the PPO or on the basis of photograph pasted on the Passport or any other such document (CPAO SCHEME BOOKLET PARA No. 16, pg. 44 – PAYMENT OF PENSION TO NRI PENSIONERS).
iv. In case the pensioner/family pensioner is unable to visit the Embassy of India/Consulate, he/she may submit requisite documents by post to the Embassy/Consulate, including Doctor’s Certificate showing the pensioner’s/family pensioner’s inability to present himself/herself in person. Embassy of India/High Commission/ Indian Consulate may also assist pensioners/family pensioners in submission of the Life Certificate. (CPAO SCHEME BOOKLET PARA No. 16, pg. 44 – Payment of Pension to NRI Pensioners -SCHEME FOR PAYMENT OF PENSIONS To CENTRAL GOVERNMENT CIVIL PENSIONERS By AUTHORISED BANKS (Fifth Edition, July 2021)
Sd/-
(Subhash Chander)
Under Secretary to the Govt. of India
Tel. No. 24644631
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Strengthening of Appellate Mechanism on CPENGRAMS Portal – Appeal should be disposed in 30 days by Speaking Order
Strengthening of Appellate Mechanism on CPENGRAMS Portal – Appeal should be disposed in 30 days by Speaking Order
फाईल सं. 14/14/2025-P&PW (Coord.) E-11151
भारत सरकार/Government of India
कार्मिक, लोक शिकायत और पेंशन मंत्रालय/ Ministry of Personnel, PG and Pensions
पेंशन और पेंशनभोगी कल्याण विभाग/Department of Pension and Pensioners’ Welfare
तृतीया तल/3rd Floor,
लोक नायक भवन/Loknayak Bhawan,
नई दिल्ली/New Delhi-110003
दिनांक/Dated: 30.10.2025
OFFICE MEMORANDUM
Subject: Comprehensive guidelines for sensitive, accessible and meaningful redressal of Central Government Pensioners’ grievances on CPENGRAMS Portal – Strengthening of Appellate Mechanism – reg.
The undersigned is directed to refer to the Department of Pension and Pensioners’ Welfare’s OM No. F-No-14/12/2023-P&PW (CPEN)-9012 dated 16.10.2024 on the subject mentioned above.
2. The Department has reviewed the process of the Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS) and it has been observed that there is a need to ensure expeditious and qualitative disposal of appeals. Hence, the provisions of OM dated 16.10.2024 related to Appellate mechanism are hereby reiterated and elaborated:
- It shall be ensured that all the appeals are disposed of within the prescribed time limit of 30 days from the date of receipt. Any delay should be duly justified and monitored by the concerned authorities.
- The Appellate Authority shall independently examine each appeal on its merits and shall not merely endorse the views of the Grievance Redressal Officer (GRO). In case, meaningful disposal of appeal warrants comments/information/enquiry by the GRO/other concerned authority, it should be done in time bound manner. Tendency of issuing directions to GRO or other concerned authority and disposing the appeals should be avoided.
- Each appeal must be disposed of through a Speaking Order, clearly stating the brief facts of the case, issue(s) raised and the rationale for the decision taken. This ensures transparency and accountability in the appeal process.
- Periodic review of the quality and pendency of pending appeals on CPENGRAMS shall be done by the concerned Ministry/ Department/ Organization and corrective measures for timely and proper disposal will be taken.
3. All concerned Ministries/Departments/Organizations are requested to strictly comply with the above guidelines to ensure that the appeal mechanism in CPENGRAMS functions effectively and serves its intended purpose of fair redressal of grievances.
4. This issues with the approval of the Competent Authority.
Sd/-
(Meenakshi Sankar)
Under Secretary to the Govt. of India
011-24644632
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CPENGRAMS Portal – Sensitive, accessible and meaningful redressal of Central Government Pensioners’ grievances: Comprehensive guidelines by DoP&PW
CPENGRAMS Portal – Sensitive, accessible and meaningful redressal of Central Government Pensioners’ grievances: Comprehensive guidelines by DoP&PW
फाईल सं. 14/14/2025-P&PW (Coord.) E-11151
भारत सरकार/Government of India
कार्मिक, लोक शिकायत और पेंशन मंत्रालय/ Ministry of Personnel, PG and Pensions
पेंशन और पेंशनभोगी कल्याण विभाग/Department of Pension and Pensioners’ Welfare
तृतीया तल/3rd Floor,
लोक नायक भवन/Loknayak Bhawan,
नई दिल्ली/New Delhi-110003
दिनांक/Dated: 30.10.2025
OFFICE MEMORANDUM
Subject: Comprehensive guidelines for sensitive, accessible and meaningful redressal of Central Government Pensioners’ grievances on CPENGRAMS Portal – reg.
The undersigned is directed to refer to the Department of Pension and Pensioners’ Welfare’s OM No. F-No-14/12/2023-P&PW (CPEN)-9012 dated 16.10.2024 on the subject mentioned above.
2. The Department has reviewed the process of the Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS) and it has been observed that although the average redressal time and satisfaction level among pensioners about the redressal of grievances has improved, however, there is a need to reiterate and elaborate the guidelines for expeditious and qualitative redressal of the Pension grievances for further improvement.
3. Qualitative redressal:
i. Grievances that are monetary in nature shall not be closed until the actual payment has been made to the pensioner. In the ATR, apart from the proof of payment, calculation sheet, wherever applicable, may be attached to ensure transparency.
ii. Whenever details or documents are required from the pensioner, it shall be sought either through the Portal directly by opting the facility — ‘Clarification/Supplementary information sought from the Complainant’ or postal or mail. In these communications, timeline should be mentioned for compliance from the side of complainant. It may also be ensured that the copy of the letter calling for the details from the Complainant is invariably attached in the portal also. Option of closure of the case may only be chosen after providing sufficient time to the Complainant for submitting required documents.
iii. The redressal of pension grievances requires coordinated action from multiple Stakeholders in a sequential manner. Therefore, when further action is to be taken by another office, the grievance should be forwarded to that office on the portal in addition to sending the physical file. In cases where the portal does not provide a facility for direct routing, the grievance may be returned to the Department of Pension & Pensioners’ Welfare (DoPPW) on the portal for onward transmission.
iv. In case, further action is required to be done by an office or authority, not mapped on CPENGRAMS, a physical copy of the reference sent should be uploaded on the portal to ensure tracking of the case. Further, the copy of reminders issued may be uploaded, as and when issued to ensure transparency and accountability.
4. Expeditious redressal:
i. Repeated inter-organizational communications on similar issue/query attribute to the delayed redressal of the grievances. Hence, existing SOPs or Check-list must be reiterated and strictly enforced so that piece-meal and irrelevant information is not sought. It will reduce avoidable movements of the case file among organizations and will improve the redressal time.
ii. CPGRAMS provides real-time data related to the movement of grievance on portal. Hence, the Nodal officer must ensure that prolonged parking of the case with a particular GRO is checked and dissuaded by periodic and regular monitoring.
5. This issues with the approval of the Competent Authority.
(Meenakshi Sankar)
Under Secretary to the Govt. of India
011-24644632
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