Wednesday, 25 May 2022

India Post Mobile Banking App with NEFT - Download Link

 India Post Mobile Banking App with NEFT - Download Link

New version of mobile application for dop banking is available in play store for download. Issues in Android 11 &12 and NEFT interface is addressed

Message from CEPT
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Welcoming Cadre Review to Postal Accounts Will PO & RMS Accountants, SBCO Officials get justice?

 Welcoming Cadre Review to Postal Accounts Will PO & RMS Accountants, SBCO Officials get justice?

 

Video Link : https://youtu.be/8wVZXwaaLss

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Enhancement of Additional Pension – Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

 Enhancement of Additional Pension – Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

No. 42/05/2022-P&PW(D)
भारत सरकार/Government of India
Ministry of Personnel , Public Grievances & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi- 110003
Date:- 20th May 2022

Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA) held on 12.04.2022 under the Chairmanship of Hon’ble MOS(PP) at Sardar Patel Bhawan, New Delhi.

(32.7) – Enhancement of Additional Pension

The Ex-Defence Employees Welfare Association, Balasore and All India Organisation of Pensioners (Civil & Military), Kerala mentioned that as per the existing system, for pensioners below the age of 80 years, basic pension does not change for at least 10 years, i.e. till next pay commission. The Association suggested to consider the increase in pension @ 1% every year, so that after 20 years of retirement he/she gets 20 per cent, if alive. Alternatively, after retirement at the age of 60 years, additional 5% of pension may be granted after every 5 years which will lead to 20% after attaining age of 80 years.
Discussion/Decision on the agenda item

JS (Pension), DoPPW informed that a proposal to grant additional pension of 5%, 10% and 15% on attaining the age of 65 years, 70 years and 75 years, respectively is under consideration in consultation with Department of Expenditure and Department of Economic Affairs (on the aspect of funds availability in the Budget).

(Action: DOPPW/Department of Expenditure/ Department of Economic Affairs)

enhancement-of-additional-pension-minutes-of-the-32nd-meeting-of-scova

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Holding of Pension Adalat meetings by Departments at national level: Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

 Holding of Pension Adalat meetings by Departments at national level: Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

No. 42/05/2022-P&PW(D)
भारत सरकार/Government of India
Ministry of Personnel , Public Grievances & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi- 110003
Date:- 20th May 2022

Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA) held on 12.04.2022 under the Chairmanship of Hon’ble MOS(PP) at Sardar Patel Bhawan, New Delhi.

(32.5) Holding of Pension Adalat meetings by Departments at national level

The Central Government Pensioners Welfare Association, Jaipur raised the issue regarding holding of Pension Adalats by Departments at national level.

Discussion/Decision on the agenda item

It was informed that Department of Pension & Pensioners’ Welfare has decided, to convene an All India Pension Adalat on May 5, 2022. On that day, DoP&PW will also be conducting its own Pension Adalat, besides organising an All India Pension Adalat.

The following Ministries/Departments intimated the details regarding Pension Adalats held/being held by them

Ministry/DepartmentDetails of Pension Adalats
Department of Ex-servicemen WelfareA Pension Adalat will be held on 05.05.2022
Department of Telecom(i)   In 2021-22, total 73 Pension Adalats were organized in all field units on quarterly basis.

(ii)   A nation-wide Pension Adalat was held on 2303.2022 and 353 cases were received in this Adalat wherein about 90% cases were settled on same day of Adalat.

(iii)   Further, on 23.08.2019 and 24.11.2022, nation-wide Pension Adalats were conducted wherein about 90% cases were settled on the same day of Adalat.

Ministry of Health and Family WelfareNecessary instructions have been issued to Additional Directors, CGHS to hold Pension Adalats once in every 6 months in their respective area of administration
CGDADepartment has successfully organized 174 Pension Adalats across the country since 1987. On an average, 10 to 12 Adalats are held each year. Last physical Adalat was held at Barrackpore (West Bengal) in January, 2020.

2. Due to Covid-19 and subsequent restrictions on holding public gatherings, Pension Adalats for 2020 and 2021 were put on hold.

3. In the meantime, one virtual Pension Adalat was held in January, 2021 as per directions of DoPPW.

4.  Physical Pension Adalats would be resumed as and when State Governments allow public gatherings.

Ministry of Home AffairsPension Adalats are organized by the CAPFs to redress the grievances of pensioners.
Ministry of RailwaysPension Adalats on Indian Railways are conducted on 15th December each year on Production Units and quarterly at Divisional level. Nationwide Pensioners Adalats were conducted on 18.09.2018 and 23.08.2019.
In view of the above, item was closed.

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Non-acceptance of Nominations of pensioners for Life-Time Arrears by the Banks: Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

 Non-acceptance of Nominations of pensioners for Life-Time Arrears by the Banks: Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

No. 42/05/2022-P&PW(D)
भारत सरकार/Government of India
Ministry of Personnel , Public Grievances & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi- 110003
Date:- 20th May 2022

Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA) held on 12.04.2022 under the Chairmanship of Hon’ble MOS(PP) at Sardar Patel Bhawan, New Delhi.

(32.4) -Non-acceptance of Nominations of pensioners for Life-Time Arrears by the Banks

The Railways Senior Citizens Welfare Society, Mohali mentioned that as per Payment of Arrears of Pension (Nomination) Rules, 1983, every pensioner has to nominate any person for receiving arrears of pension accruing after his death (on account of Pay Commissions, etc.) and to provide such nomination to their Pension Disbursing Authority (PDA). However, in many cases, when pensioners file their nominations with the PDA, there is a reluctance on the part of the bank staff to accept these nominations, as the staff is not quite conversant with the rules. Further, the pensioners are not sure about the safe storage of nominations in the Bank and about retrieval of these nominations when needed.

Discussion/Decision on the agenda item

Joint Secretary, (Pension) informed that instructions have been issued to Pension Disbursing Banks, Ministries/Departments etc. reiterating the provisions of the Payment of Arrears of Pension (Nomination) Rules, 1983 vide letter no. 1/2(40)/2022-P&PW(E) on 31.03.2022. Pension Disbursing Banks have been advised to accept the nominations under acknowledgment and keep a proper record of the same in their systems. They have also been advised to review the availability of nominations in respect of all pensioners and to ask the pensioner to submit the nomination, if the same is not available with them. Banks have also been advised to indicate the status of availability of nominations in Pension Seva Portals/ Similar portals and also in the monthly pension slips.

It was mentioned that the above instructions will again be highlighted in the next meeting of DoPPW with the Pension Disbursing Banks. MoS (PP) directed that the instructions may also be shared with Pensioners’ Associations.

In view of the above, item was closed.

non-acceptance-of-nominations-of-pensioners-32nd-meeting-of-scova

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Enhancement of Fixed Medical Allowance (FMA): Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

 Enhancement of Fixed Medical Allowance (FMA): Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

No. 42/05/2022-P&PW(D)
भारत सरकार/Government of India
Ministry of Personnel , Public Grievances & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi- 110003
Date:- 20th May 2022

Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA) held on 12.04.2022 under the Chairmanship of Hon’ble MOS(PP) at Sardar Patel Bhawan, New Delhi.

(32.8) – Enhancement of Fixed Medical Allowance (FMA)

The Ex-Defence Employees Welfare Association, Balasore mentioned that Fixed Medical Allowance (FMA) of Rs. 1000/- p.m. to pensioners residing in Non-CGHS areas is insufficient for purchase of medicines every month as the cost of medicines has increased manifold after Covid-19. A request was made to increase the amount of FMA.

Discussion/Decision on the agenda item

JS (Pension), DoPPW informed that a proposal to increase the amount of Fixed Medical Allowance is under consideration. Based on the data received from the concerned Departments, financial implications on the proposal are being worked out and a reference will be made to Department of Expenditure shortly.

(Action: DoPPW)

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Payment of DA/DR arrears for 18 months from 1.1.2020 to 30.06.2021-Issue raised in SCOVA Meeting

 Payment of DA/DR arrears for 18 months from 1.1.2020 to 30.06.2021-Issue raised in SCOVA Meeting

The Issue of Payments of DA/DR arrears frozen for 18 months from 1.1.2020 to 30.06.2021 was raised in SCOVA meeting held on 12.4.2022.

The Joint Secretary, Department of Expenditure, Ministry of Finance has stated that the rates of DA/DR have been restored prospectively and subsumed in the cumulative revised rates effective from 01.07.2021 vide OM dated 20.07.2021.

DA/DR arrears for 18 months

The Central Government Pensioners Welfare Association, Jaipur and Ex-Defence Employees Welfare Association, Balasore mentioned that although the Central Government has granted the DA/DR rise of 11% from 01.07.2021, the arrears for 18 months have not been released. The Association requested for releasing the DA/DR Arrears for 18 months to Central Government employees and pensioners / family pensioners.

Discussion/Decision on the agenda item

Joint Secretary, Department of Expenditure stated that this issue was raised in the last meeting of JCM chaired by Cabinet Secretary also and the JCM was informed that the decision to freeze DA and DR due from 01.01.2020, 01.07.2020 & 01.01.2021 was taken in the context of Covid-19 pandemic, so as to ease pressure on Government finances. The rates of DA/DR have been restored prospectively and subsumed in the
cumulative revised rates effective from 01.07.2021 vide OM dated 20.07.2021.

In view of the above, item was closed

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Shortage of Doctors, Specialists and Para-Medical Staff in CGHS: Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

 Shortage of Doctors, Specialists and Para-Medical Staff in CGHS: Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA)

No. 42/05/2022-P&PW(D)
भारत सरकार/Government of India
Ministry of Personnel , Public Grievances & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi- 110003
Date:- 20th May 2022

Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA) held on 12.04.2022 under the Chairmanship of Hon’ble MOS(PP) at Sardar Patel Bhawan, New Delhi.

(32.1) Shortage of Doctors, Specialists and Para-Medical Staff in CGHS posts due to increase in number of patients consequent on merger of Postal Dispensaries and need for creation / sanction of new posts to maintain patient and Doctor/ Para- medical staff ratio

The Central Government Pensioners Welfare Association, Jaipur mentioned that there is a shortage of Doctors, Specialists and Para-medical staff in many CGHS Wellness Centres in the country which is affecting smooth functioning of CGHS. Recruitment of staff on contract basis was resorted to but that has not sorted out the problem. Also, consequent on merger of P&T Dispensaries in CGHS and increase in the strength of beneficiaries, the strength of staff and infrastructure needs to be augmented.

Discussion/Decision on the agenda item

Ministry of Health and Family Welfare informed that in 2019, Postal Dispensaries in 33 cities were taken over and all the dispensaries are functional. These postal dispensaries had the requisite manpower when they were taken over by CGHS. However, the infrastructure in these dispensaries needed improvement for which CGHS is taking necessary action.

As regards shortage of doctors and paramedical staff at CGHS Wellness Centres, out of sanctioned strength of 1516 General Duty Medical Officers, 1227 are in position. There is some time lag between offer of appointment by CGHS Division and actual joining of the candidates. In order to ensure uninterrupted medical services to the beneficiaries, retired doctors are engaged on contractual basis against the posts of Medical Officers, as an interim measure. Presently, a total of 219 retired doctors have been engaged on contract basis in various CGHS Wellness Centres all over India. As regards other staff, recruitment is being done through Staff Selection Commission.

Hon’ble MoS(PP) directed that selection against the vacancies may be finalized early and the Pensioners’ Association may be kept informed of the progress of filling up of the vacancies.

(Action: Ministry of Health & Family Welfare)


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Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA) held on 12.04.2022 under the Chairmanship of Hon’ble MOS(PP) at Sardar Patel Bhawan, New Delhi.

 Minutes of the 32nd Meeting of Standing Committee of Voluntary Agencies (SCOVA) held on 12.04.2022 under the Chairmanship of Hon’ble MOS(PP) at Sardar Patel Bhawan, New Delhi.

(32.2) Periodical Health check-up of pensioners

The Central Government Pensioners Welfare Association, Jaipur suggested that a periodical health checkup for pensioners may be conducted at least once in six months or one year, on all health parameters.

Discussion/Decision on the agenda item

Ministry of Health and Family Welfare informed that Pensioners aged 75 years and above are permitted to undergo annual health check-up. However, those pensioners who are less than 75 years of age and desirous of a medical check-up can also have annual health check up on a referral from CGHS Medical Officer. Since, cashless services are rendered to pensioners, once a referral for Medical Check-up is given, no cash payment would be required to be made at the empanelled hospitals. It was stated that the guidelines already exist for medical officers at Wellness Centres for referring the pensioners for periodical medical checkup. MoS (PP) directed that since the Pensioners’ Associations have complained that CGHS Wellness Centres are not adhering to these guidelines, the guidelines in this respect may be reiterated to all Wellness Centres for strict compliance.

(Action: Ministry of Health & FW)

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Will MACP be denied due to application of lower benchmark in APAR?

 Will MACP be denied due to application of lower benchmark in APAR?

 


Video Link : https://youtu.be/CnzmL9pW53E

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Tuesday, 24 May 2022

113th Report of Department related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice recommends to integrate Defence, Railway, Telecom & Postal pensioners under DoPPW

 113th Report of Department related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice recommends to integrate Defence, Railway, Telecom & Postal pensioners under DoPPW

The Committee scrutinised the Demands for Grants thoroughly in its meeting with the Secretary, Department of Administrative Reforms & Public Grievances; and the Department of Pension & Pensioners’ Welfare. The Report was considered and adopted by the Committee on 22nd March, 2022. The Recommendations/Observations made by the Committee in this Report are enclosed. The entire Report is available on https://rajyasabha.nic.in.

RECOMMENDATIONS/OBSERVATIONS – AT A GLANCE

on
113th Report on Demands for Grants (2022-23) of the Department of Administrative Reforms & Public Grievances; and the Department of Pension & Pensioners’ Welfare

OVERALL ASSESSMENT OF THE DEMANDS FOR GRANTS

DEPARTMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVANCES (DARPG)

1. The Department has been able to spend only 61.7% of the budgetary allocation made under RE 2021-22 upto 31st January, 2022, leaving 38.3% to spend in just 2 months. As per the instructions issued by the Ministry of Finance (MoF), expenditure in the last quarter has to be restricted to 33% ceiling and in last month (March) expenditure has to be restricted to 15% of ceiling. Thus, the performance of the Department in terms of utilization of funds needs considerable improvement. A focused planning and close monitoring of utilization of funds is required on the part of the Department. As restrictions imposed due to COVID on expenditure are waning, the Department should have met the quarterly expenditure targets set by the MoF without fail. The Committee, therefore, recommends that the Department should identify the bottlenecks responsible for not being able to maintain the pace of utilization required as per the instructions of the MoF and take remedial measures to improve its performance in utilization of funds in future.

(Para 2.5)

Scheme(s) of DARPG

2. The track record of the Department in terms of utilization of funds under the scheme has been very poor. In 2020-21 BE of Rs. 30 crores got reduced to Rs.15 crores at RE stage, and the actual expenditure incurred was Rs. 11 crores only. In 2021-22, BE of Rs. 15 crores got reduced to Rs.12 crores and the Department has been able to utilize only about 9.7 crores upto 09.02.2022. The Department may furnish detailed reasons for such under-utilization of funds to the Committee with Action Taken Note.

(Para 2.8)

3. After considering the elaborate mandate of the Department, the number of schemes and funds allocated to it does not seem commensurate with each other. The Committee is therefore of the view that the Department should devise more schemes and programmes aimed at improving the Human Resource potential and productivity of the government and project their funds requirements to the MoF accordingly.

(Para 2.10)

DEPARTMENT OF PENSION AND PENSIONERS’ WELFARE (DPPW)

Scheme(s) of DPPW

4. During 2020-21 the BE allocation was Rs. 5 crores for the scheme, however, it got reduced to Rs. 3.03 crores at RE stage and at the end of the year only Rs. 2.54 crores could be spent. On a similar pattern the scheme allocation for the BE 2021-22 was again Rs. 5 crores, which was reduced to Rs. 3.31 crores at the RE stage and the actual expenditure upto 31.01.2022 is Rs. 1.48 crores only. Not surprisingly, the BE for the Department under scheme for the year 2022-23 has been pegged at Rs. 3.57 crores only, against their projection of Rs. 4.40 made to the Ministry of Finance. The Department should furnish detailed reasons for such under-utilization of funds in the last two financial years to the Committee.

POLICIES, PROGRAMMES AND SCHEMES

DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES (DARPG)

Public Grievances

Centralized Public Grievances Redress and Monitoring System (CPGRAMS)

5. The Committee is of the view that no government can claim itself to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the efficiency and effectiveness of any organization can be measured by its grievance redressal mechanism as it provides important feedback on its working. Thus grievance redressal should be one of the core components of good governance.

(Para 3.4)

6. The Committee also observes that CPGRAMS has become the mainstay of public grievance edifice of the country. The Committee notes that over the years the Department has made many significant improvements in the grievance redressal system. Citizens are now being able to benefit from the portal by getting their grievances redressed in a time-bound manner. The Department has brought to the notice of the Committee several instances where citizens have got redressal of their grievances promptly and timely through the portal during the lockdowns due to pandemic.

(Para 3.5)

7. The Committee is pleased to note that the Department has implemented most of its recommendations like reduction in redressal period from 60 to 45 days, introduction of appellate mechanism, integration of the portal with the portals of states and thus achieving one nation – one portal goal, making available the CPGRAMS website in regional languages, initiating preparation of a ‘Grievance Redressal Index’, creating a facility for filing grievance via speech to text method etc. The Committee therefore appreciates and lauds the efforts of the Department for continuously improving and bringing about thoughtful changes in the grievance redressal system.

(Para 3.6)

8. However, it has come to the notice of the Committee that a large part of grievances are being disposed off in a routine and ad-hoc manner and the complainant remains dissatisfied with the redressal. The Committee feels that the Public Grievances should be resolved in a professional and satisfactory manner. There is a need to fix accountability on the decision making authorities. In the event of unsatisfactory redressal of the grievances, the public usually tend to approach courts for redressal of their grievances which increases the burden of courts, so the Committee desires every endeavour should be made to resolve grievances to the satisfaction of the complainant. Accordingly, the Committee recommends the department to develop mechanism to ensure accountability of the government officials dealing with the citizen’s grievances.

(Para 3.7)

9. The Committee also takes note of the fact that a very large number of the public grievances are limited to some specific aspects of certain organizations/Departments. The Committee desires that all those areas where a large number of grievances are received, should be examined and in those common areas of grievances, after analyzing the root cause, systemic changes wherever necessary should be brought without any delay which in turn will reduce the volume of grievances to a large extent.

(Para 3.8)

10. More and more people are becoming aware of the CPGRAMS, which may be gauged from the ever increasing number of grievances received every year on the portal. However, a large number of citizens are still not aware of the CPGRAMS; especially in the rural and semi-urban areas the awareness about it is very low or negligible. The Committee therefore recommends that every effort should be made to advertise on a large scale in mass media including newspapers, FM radio, social media etc. about CPGRAMS in the scheduled languages.

(Para 3.9)

11. Lastly, on the recommendations of this Committee, the Department has recently made available the CPGRAMS portal in three regional languages i.e. Bengali, Gujarati and Marathi. The Committee recommends that the Department should make available the portal in other regional languages on priority basis.

(Para 3.10)

Time Bound Delivery of Services

12. The Committee, recommends the government to bring a scheme for a time- bound delivery of goods and services for citizens. Initially the scheme may be started by including a few basic services only, which may later be expanded to include other services also. The Scheme should include appropriate measures for reward and punishment of government functionaries so that it remains effective.

(Para 3.12)

E-Office – Mission Mode Project

13. The Committee observes that e-Office is one of the key e-Governance reforms brought by the Department in the recent past. It has helped not only in making the government’s work more faster and more efficient, but has also made a marked difference in the decision making process. It has proven its worth during the recent lockdowns due to COVID pandemic in the work-from-home scenario.

(Para 3.16)

14. The Committee is therefore of the view that the e-office should be implemented in all Central Government Ministries / Departments / organizations on priority basis. Proper training on e-Office should be imparted to the officials. Every effort must be made to encourage officials to carry out their office work through e-office only. Further, at an appropriate time, it should be made binding for all Government Departments/organizations, in a phased manner, to carry out all their official work through e-office only.

(Para 3.17)

15. The Department, along with NIC/MeitY should also keep on improving the e- office software based on the inputs received from all stakeholders, on a continuous basis. The e-office should also be made compatible with all widely used browsers. As e- office has the potential for making lot of savings for the government in terms of office space, stationery etc., the Committee therefore, recommends the DARPG to approach the MoF, with proper justifications, and seek funds to implement the e-office project on a faster pace in all Ministries.

(Para 3.18)

Administrative Reforms

16. The Committee observes that apathy of civil servants in implementation of Government schemes/programmes is one of the major impediments in the implementation of government schemes and delivery of services and therefore, recommends DARPG to make appropriate programmes and initiatives for instilling right public service delivery attitude in civil servants by strengthening their behavioural competency.

(Para 3.21)

17. The Committee observes that more than a decade and a half has passed since the 2nd ARC was constituted and there have been phenomenal changes in the governance of the country mainly on account of changes in the socio-economic structure and technological revolution and recommends that the Department should explore the need for setting up of 3rd ARC.

(Para 3.23)

NATIONAL CENTRE FOR GOOD GOVERNANCE (NCGG)

18. The NCGG is envisaged to be the apex think-tank to guide the Government and help it in implementing Good Governance Reforms. The Committee feels that with such a significant mandate, the scope and activities of the Centre should be made broad based and then seek commensurate allocation to carry out the mandate. The grant-in- aid provided to the institution seems insufficient and accordingly, the Committee recommends the NCGG to work out a detailed future plan to effectively carry out its activities, on the basis of which, it should approach the government for necessary funds. In the long run, the Government should also evolve a mechanism to ensure that the Centre evolves into a result oriented organization of global excellence, which is self- sustaining and does not remain dependent on Government grants.

(Para 3.28)

DEPARTMENT OF PENSION & PENSIONERS’ WELFARE (DPPW)

19. From the mandate of the Department, it may be seen that it is primarily concerned with the Pensioners (including family Pensioners) of all Ministries / Departments under the Accounting jurisdiction of Controller General of Accounts, MoF. However, a large chunk of pensioners including Defence pensioners, Railway pensioners, Telecom pensioners, and Postal pensioners are governed by their own rules and are outside the jurisdiction of the DPPW.

(Para 3.30)

20. The Committee observes that though the name and the mandate of the Department suggest its jurisdiction over all Central Government employees, a large portion of pensioners from Defence, Railways, Telecom and Postal are outside the purview of the DPPW. These organizations also implement similar rules and schemes on the lines of DPPW. However, this multiplicity of agencies and rules in matters of pension creates confusion and duplicity. The Committee further notes that recently the Railway Budget has been integrated with the General Budget and the CPENGRAMS portal has been made common for all these organizations. Thus, there seems to be an approach in the Government towards integration and non-duplicity for making optimal utilization of resources.

(Para 3.31)

21. The Committee, therefore, recommends that the Department should explore the feasibility of integrating pensioners of all other organizations of Central Government viz. Defence, Railways, Telecom and Postal be brought in within the jurisdiction of the DPPW, by making it a single entity in the matters related to pension and pensioners’ welfare. The Department may furnish a concept paper in this regard, to the Committee, within three months.

(Para 3.32)

Pensioners’ Portal

22. The Committee notes that based on an independent third party comprehensive review of the root cause of the pensioners’ grievances the DPPW has initiated key reforms like complete digitalization of pension process and improvement in submission of Life Certificate by pensioners. The Committee appreciates such initiatives being taken up by the Department based on their learning from pensioners’ grievances.

(Para 3.39)

23. The Committee observes that as per last five years data provided by the Department on satisfaction ratings, about 40% of complainants have rated their grievance redressal as poor. Such ratings reflect poorly on the overall grievance handling by different organizations. Further, about twelve Ministries/Departments in the year 2021 and twenty two Ministries/Departments in the year 2020 have failed to resolve more than 30% of pensioners’ grievances pertaining to them within the stipulated time. This shows apathy of those organizations towards handling of pensioners’ grievances and the Committee feels dismayed over indifference shown by government officials to the grievances of their retired colleagues.

(Para 3.40)

24. The Committee accordingly recommends the DPPW to develop a mechanism/guidelines/policy to ensure accountability of the government officials dealing with the pensioners’ grievances and suggest action against the erring officials. The appellate authority should be empowered to award monetary penalties and sanction disciplinary action against those officials who are habitually responsible for delayed action or summary disposal of grievances without any qualitative action.

(Para 3.41)

Pension Adalats

25. As per the data provided by the Department on disposal of pension grievances during Pension Adalats, their resolution rates are significantly high. This perhaps is due to the fact that all stakeholders of a particular grievance are invited on a single table, the grievances are resolved quickly. Considering this performance, as recommended by the Committee in its 106th report, the Committee once again reiterates that such Pension Adalats should be held more regularly and frequently. Further, the experience gained during COVID times, the practice of holding Pension Adalats through video conferencing should be promoted.

(Para 3.45)

26. The Committee commends the overall performance of the Department of Pension and Pensioners Welfare and hopes that it will continue with its good work to bring about ‘ease of living’ for pensioners, especially for super senior citizens and family pensioners.

(Para 3.51)

***

Source: Rajya Sabha

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